We hope that you will be happy with everything your purchase from www.abeautifulnew.co.uk but if this is not the case you can return your item(s) to us for a refund provided that

• You inform us that you wish to return an item at: returns@abeautifulnew.co.uk

• Items are returned within 14 days of delivery date

• Items are in an unworn, unused, unwashed with labels attached

• Items have all packaging and tags intact

Please note: Items purchased from our sales are credit note only.

 

We accept returns for full priced items (items not purchased in the sale, or with a discount code) within 28 days of shipment date (the date is on your "order is on its way" email) however, these will be credit note only (if returned outside of 14 days).

We don't accept returns for unwanted items after the returns period above.  If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

 

NON-REFUNDABLE ITEMS:

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   • Socks and tights due to hygiene reasons

   • Free gifts or promotional items

    • Gift cards

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• Original shipping charge is non-refundable - if you received free shipping for spending over a certain amount and your refund takes your total order amount under the spend threshold, we will also deduct the appropriate shipping fee from your order.

Once we receive your return, we will inspect the item(s) to ensure they have been returned in line with our returns policy.  Please allow 10 working days for your return to be inspected and 3-5 working days for the payment to be credited back to your account.

We reserve the right not to issue a refund if the item(s) have been returned outside the terms of our returns policy.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  You will then receive an email notifying you of the refund.

 

RIGHT TO CANCEL

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Under the Consumer Contracts Regulations 2014 you have the right to cancel your order within 14 days of receiving goods by notifying us in writing by email to returns@abeautifulnew.co.uk stating your name, order number and the reason for cancelling.  You will be responsible for all postage costs.

 

 

FAQS

Do I have to pay for returns?

Yes. While there are no extra returns fees from us, as the buyer you will be responsible for the cost of your return postage via whichever postal service you prefer.  We recommend using a tracked service for returning goods as we cannot accept responsibility for items lost in transit.

International orders: Standard air mail is the most used service for returns, however, for peace of mind, you may wish to send via a tracked service.  On the customs form, include the value of 0 and state that it is a return of unwanted baby clothing.

We cannot accept liability for items lost when returned to us. If we have agreed to cover return postage for a faulty item, we will indicate which service you need to use as we cannot cover postage upgrades.

How do I return my order?

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• You MUST email us at returns@abeautifulnew.co.uk to inform us that you will be returning an item.  Include your name and order number on your email.

• Fill out the returns form included in your order - please make sure to select the correct reason code(s)

• Pop the form and the item(s) you wish to return in a postage bag/box

• Stick an address label to the front of your parcel, addressed to:

A Beautiful New…

372 Billinge Road

Highfield

Wigan

WN3 6BH

United Kingdom

 

Pop the parcel in the post and make sure to obtain proof of postage in case of loss in the post (we will not be responsible for missing parcels returned to us)

How should I package my return?

All returns need to be adequately packaged to avoid damage in transit.  You are responsible for the item until it arrives back with us and we cannot issue refunds or replacements for goods damaged or missing during transit.

Together with your completed returns forms, we recommend packaging up your return by reusing the bag your item arrived in, or a normal mailing bag along with any other packaging included with your order.

Please do not return any boxed item in a mailing bag or non-padded, or paper envelopes designed for sending letters.  This will not protect the item in transit, and the return may be refused upon arrival.

 

Can I exchange an item?

Unfortunately, we do not offer exchanges at the moment.  If you wish to an exchange an item, we ask that you return the item for a refund and then reorder through the website.

We only replace items if they are defective or damaged.

Where is my refund?

If you haven’t received your refund (allowing 14 working days for your return to be processed and the funds to be returned to your original payment method), first check your bank account again. Then contact your bank/credit card company, it may take some time before your refund is officially posted.  There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at returns@abeautifulnew.co.uk

I've received a faulty item, what should I do?

All our items are fully checked for faults before they are packaged and posted to you, so we do hope that you will be totally happy with each Beautiful New item.  If you think you have received a faulty item, please contact us at returns@abeautifulnew.co.uk within 14 days of receiving your order with a photo of the fault, we will then offer a replacement, repair or refund.  

Claims for damaged/faulty items will only be accepted if the item is unworn/unwashed and still has tags attached.  We will not accept claims for damage caused to items that have been washed or laundered.

After 30 days, the order will be accepted by you and assumed to be correct and not faulty or damaged, meaning that no refund or replacement will be issued.

We would kindly ask that you wait for a response from us before returning any item(s)so we can get back to you with any specific instructions or clarification needed on your return.

All items reported as faulty will be inspected by us upon arrival. Please bear in mind that items showing defects deemed to be due to accidental damage, general wear and tear, age or neglect will not be regarded as faulty.